Frequently Asked Questions (FAQ)
What happens to my personal data?
We recommend factory resetting your phone. In addition, we perform professional data wiping during refurbishment to ensure complete data removal.
What if my phone is damaged or not working?
We accept phones in all conditions, including broken, cracked, or non-functional devices. Your final value depends on the device condition.
Which brands can I sell?
You can sell phones from all major brands, including: Apple, Samsung, Xiaomi, OnePlus, Realme, Oppo, Vivo, Motorola, and more.
Can I sell multiple phones at once?
Yes, you can sell more than one device. Just mention the quantity or contact our support team.
Are there any hidden charges?
No. There are no service fees, pickup charges, or hidden costs.
Do I need the original box or accessories?
Not mandatory, but including them may increase your resale value.
How is the price calculated?
Your phone’s price is based on: Brand & model, Storage capacity, Physical & functional condition, and Current market demand. We use real-time pricing tools for the best value.
Is a bill or invoice required?
No, it’s not mandatory. However, having the bill may help in rare ownership checks or slightly improve the price.
Can I cancel my pickup?
Yes, you can cancel or reschedule anytime. There are no cancellation fees.
What if I don’t agree with the final price?
If the phone condition differs from what was declared, the price may change. You are free to reject the offer—no obligation, no charges.